Niyam aur shartein
Exchange, Cancellation & Refund Policy
Hum chaahte hain ki aap jo bhi lein, usse khush rahein. Neeche saaf-saaf likha hai ki kis haalat mein saamaan badla ja sakta hai, kab paisa wapas hota hai, aur kaunsi cheezein badli nahi jaatin.
Aakhri baar badla: 21 August 2026
1. Exchange — badalne ka niyam
Hum paisa wapas nahi karte. Agar aapko liya hua saamaan pasand na aaye, to hum use doosre saamaan se badal dete hain.
Exchange tabhi hoga jab
- Kharidne ke 7 din ke andar laayein
- Saamaan bilkul usi haalat mein ho — istemal na kiya gaya ho, na koi kharonch ya nishaan ho
- Asli dibba (box) saath ho, aur usmein saara saamaan ho — remote, taar, manual, warranty card, fittings
- Product par lagi seal aur MRP sticker na tooti ho
- Bill saath laayein — bina bill ke exchange nahi hoga
Rate ke antar ka hisaab
| Naya saamaan mehnga hai | Antar aapko dena hoga |
| Naya saamaan sasta hai | Antar credit note ke roop mein, nakad nahi |
| Wahi saamaan doosre rang/size mein | Stock ho to turant badal denge |
Ek saamaan ek hi baar badla jaayega. Badle hue saamaan ka dobara exchange nahi hota.
2. Saamaan kharab ya galat nikla to
Ye upar wale niyam se alag hai. Agar humari taraf se galti hui hai to zimmedari humari hai — chahe aapne kuch bhi kiya ho.
48 ghante ke andar bata dijiye
Agar saamaan —
- Toota hua ya dabba hua pahuncha
- Chalu hi nahi hua
- Aapke order se alag nikla
- Andar se koi cheez gayab hai
— to 48 ghante ke andar phone ya WhatsApp kar dijiye. Photo ya video zaroor bhejiye, isse baat jaldi ban jaati hai.
Hum khud aakar dekhenge. Sahi paaye jaane par saamaan badal kar naya de denge ya company se theek karwa denge — jo bhi jaldi ho. Iske liye aapse koi charge nahi lagega.
Salah: dibba kholte waqt mobile se video bana lijiye. Kuch gadbad nikle to dono ka kaam aasan ho jaata hai.
3. Kin cheezon ka exchange nahi hoga
In haalaton mein exchange nahi milega
- Lagane ke baad — geyser, RO, atta chakki, AC jaisi cheezein ek baar fit ho gayi aur chalu ho gayi to badli nahi jaatin
- Istemal ki hui cheezein — kharonch, daag, paani ya tel ke nishaan
- Bina dibbe ya bina bill ke laaya gaya saamaan
- Adhoora saamaan — remote, taar, jar ya koi purza gayab ho
- Khud kholne ya kisi bahari mistri se banwaane par
- Galat wiring, voltage ya paani ki wajah se hui kharabi
- Girne, jalne ya paani lagne se hua nuksaan
- Kharch hone wali cheezein — RO filter aur candle, mixer ke jar aur blade, taar, plug, stand, cooler ka pad
- Order par mangwaya gaya khaas rang ya size ka saamaan
- 7 din ke baad laaya gaya saamaan
4. Warranty aur service
Har product par company ki apni warranty lagti hai — hamari nahi. Warranty ka samay aur shartein har brand ki alag hoti hain, aur wo product ke dibbe mein rakhe warranty card par likhi hoti hain.
- Bill sambhal kar rakhiye. Warranty ke liye wahi sabse zaroori kaagaz hai.
- Warranty ke andar koi dikkat aaye to humein phone kar dijiye — hum service karwa denge.
- Chhoti dikkatein hamare apne technician theek kar dete hain, bade kaam ke liye company ke service centre se karwate hain.
- Warranty khatam hone ke baad bhi hum saamaan dekhte hain, par uska charge lagta hai.
Warranty exchange nahi hai. Warranty mein saamaan theek kiya jaata hai ya purza badla jaata hai — poora product badalna zaroori nahi. Wo faisla company karti hai.
5. Order cancel aur paisa wapas
Ye sirf website se diye gaye online order par laagu hai.
| Sthiti | Kya hoga |
|---|---|
| Saamaan bhejne se pehle cancel kiya | Poora paisa wapas |
| Saamaan hamare paas stock mein nahi nikla | Poora paisa wapas |
| Aapke pincode par delivery nahi ho paayi | Poora paisa wapas |
| Payment do baar kat gaya | Extra paisa wapas |
| Saamaan nikal chuka hai | Cancel nahi hoga — exchange wala niyam lagega |
| Delivery par lene se mana kiya | Aane-jaane ka kharcha kaat kar baaki wapas |
Paisa kab tak wapas aayega
Refund 5 se 7 kaam ke din mein usi tarike se wapas bhejte hain jisse aapne bheja tha — UPI, card ya netbanking. Bank tak pahunchne mein 2-3 din aur lag sakte hain, wo bank par nirbhar hai.
Booking advance: saamaan bhejne se pehle cancel karenge to poora wapas. Uske baad wo agli kharid mein adjust ho jaata hai.
6. Delivery aur installation
- Jabalpur shehar ke andar delivery free hai.
- Aam taur par 1 se 3 din mein pahuncha dete hain. Bada saamaan ya bahar ke ilaake mein thoda zyada lag sakta hai.
- Jin cheezon par free installation likha hai, unhe hamare apne technician aakar lagate hain.
- Installation ke waqt bijli ki wiring, socket aur paani ka connection sahi hona chahiye. Agar wahan kaam karana pade to uska kharcha alag lagega — pehle bata denge.
- Delivery ke waqt ghar par koi bada ho, aur saamaan aapke saamne kholkar dikhaya jaayega.
7. Kaise sampark karein
- Phone ya WhatsApp kariye+91 93401 02128 par. Order number ya bill saath rakhiye.
- Dikkat bataiyeKharab saamaan ho to photo ya video bhej dijiye.
- Hum jawab dengeAksar usi din. Zaroorat padi to ghar aakar dekh lenge.
- Saamaan dukaan laayiyeDibbe aur bill ke saath. Bada saamaan ho to hum uthwa lenge.
Hum ye niyam kabhi bhi badal sakte hain. Jo niyam aapki kharid ke din is page par likha tha, wahi aap par laagu hoga.
Koi sawaal ho to
Seedhe humse baat kariye
Mahavir ElectronicsShop No. 340637, Satna Building
Jabalpur, Madhya Pradesh
Phone: +91 93401 02128